What Is Virgin Media? Complete Guide

Virgin Media
Virgin Media

Virgin Media is a British telecommunications company that provides TV, internet, and home phone services to customers in the United Kingdom. It was founded in 2006 and is currently owned by Liberty Global. 

The company operates primarily through its cable network infrastructure, with coverage reaching over 14 million households across the UK. In this guide, we will delve deeper into what Virgin Media offers, its history, and the impact it has had on the telecommunications industry in the UK.

History of Virgin Media

It was formed through a merger between NTL:Telewest and Virgin Mobile UK in 2006. The company originally focused on providing broadband internet services, but later expanded to offer TV and home phone services as well. In 2007, Virgin Media launched its first high-definition TV service, followed by the launch of its superfast broadband service in 2008.

In 2013, Liberty Global acquired Virgin Media for $23.3 billion, making it the largest cable company in the world at the time. Since then, It has continued to expand its services and offerings, including the launch of 4G mobile services in 2016. 

Services Offered

It offers a variety of services to meet the needs of its customers. These include:

  • TV: It offers a wide range of TV packages, including over 230 channels and on-demand content. Customers can also access popular streaming services like Netflix and Amazon Prime Video through their Virgin Media box.
  • Internet: With speeds up to 516Mbps, Virgin Media’s fiber-optic broadband is one of the fastest in the UK. Customers can choose from a variety of packages to fit their internet usage needs.
  • Home Phone: It offers landline phone services with inclusive minutes and affordable international calling options.

Advantages of Choosing Virgin Media

There are several advantages to choosing Virgin Media as your telecommunications provider:

  • Fast Speeds: As mentioned, Virgin Media’s internet speeds are among the fastest in the UK. This makes it a great option for households that require fast and reliable internet for streaming, gaming, or working from home.
  • Bundled Packages: By choosing to bundle TV, internet, and home phone services with Virgin Media, customers can save money compared to purchasing each service separately.
  • Exclusive Content: It has partnerships with popular networks like Sky and Netflix, giving customers access to exclusive content not available on other platforms.
  • Flexible Contracts: Unlike many other providers, It offers flexible contract options. Customers can choose from 12-month or 30-day rolling contracts, providing more flexibility and freedom.

Community Involvement

Virgin Media takes pride in being a responsible corporate citizen and is committed to making a positive impact in the communities they serve. They have several initiatives focused on digital inclusion, promoting sustainability, and supporting local charities.

  • Digital Inclusion: Virgin provides discounted services to low-income households through their ‘Power Up’ program, helping bridge the digital divide and provide access to essential online services.
  • Sustainability: The company has set ambitious goals to become more environmentally friendly, including plans to reach net-zero carbon emissions by 2025.
  • Charity Support: Through their ‘Virgin Media Business’ division, the company has partnered with local charities and organizations to provide them with free internet and phone services, helping to reduce costs and increase their impact.

Customer Loyalty Programs

Virgin offers various loyalty programs for their customers, rewarding them for their continued support. These programs include:

  • Virgin Red: This program offers exclusive deals and discounts from Virgin Media and their partners, such as free cinema tickets and priority access to events.
  • Refer a Friend: Customers can earn up to £100 by referring friends or family members to sign up for services with Virgin.
  • VIP: As a thank you for being a loyal customer, It offers their VIP program, which includes perks such as free upgrades and personalized offers.

With these programs, Virgin Media aims to show appreciation for their customers and keep them satisfied with their services. Additionally, they offer various support channels for any queries or issues that may arise, ensuring a positive customer experience.


It strives to provide excellent customer support through various channels, including:

  • Online: Customers can find helpful articles, troubleshooting guides and contact information on the Virgin Media website.
  • Phone: The company offers 24/7 phone support for technical issues or general inquiries.
  • Social Media: Customers can reach out to Virgin Media via their social media pages for quick responses and updates.
  • In-store: For face-to-face support, customers can visit one of the Virgin Media stores for assistance with their services or devices.

This wide range of support options showcases Virgin Media’s commitment to providing top-notch customer service and ensuring that their customers’ needs are met promptly.


Virgin Media is not just a telecommunications company; it also aims to make its customers’ experience enjoyable and rewarding. From innovative services to loyalty programs and excellent support, Virgin Media continuously strives to exceed customer expectations. As a result, it has gained a loyal customer base and continues to grow in popularity as one of the leading telecommunications companies in the UK. 

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Virgin Media